Archive for year: 2026

/ 2026
Mikrokosmos lokale Niederlassungen

The Microcosm of Local Subsidiaries

Why international organizations often function differently than expected

Is your subsidiary or local representative office really operating the way you expect it to as a
CEO? And do you truly understand the root causes behind success – or problems – in all their detail?

In mechanical engineering, as well as in many other industries, companies operate internationally through their own subsidiaries and local entities. At headquarters level, management often relies on assumptions such as: “Local management understands our strategy and implements it accordingly.”

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Point of no return im After Sales

The “Point of No Return” in After Sales

Why many companies recognize it too late – and what it really costs

Anyone working in After Sales or close to the customer knows this situation well: A customer calls because something has gone wrong and urgent support is needed. The typical initial reaction in many organizations- especially outside the After Sales function- is predictable: “The customer is at fault.”

This reaction serves two purposes at the same time: It protects the company – and it avoids work. Because taking a customer issue seriously means investigating, asking questions, checking data, involving interfaces and departments.

In short: working like Sherlock Holmes and putting one’s own current tasks on hold. Yet the most important question is often not asked at all: Why is the customer calling in the first place?

In times of limited resources, customers do not complain without reason. There is almost
always a real issue behind the call.

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