Competition in After Sales – Do You Really Know Your Market Players?
A recent in-depth conversation with a former colleague prompted me to summarize my observations on competition in after sales—a topic that is present in many companies, yet often underestimated.
After-sales managers in the machinery and plant engineering industry oversee a portfolio that ranges from a simple M4 screw to complex retrofit projects. This wide spectrum alone highlights how demanding the field truly is.
Read more
