Spare Parts Availability – The Underestimated Competitive Factor in After Sales
“We need the part immediately!”
I heard this sentence countless times during my time as an after-sales manager. And very often, it was not about complex assemblies or special solutions, but about seemingly insignificant spare parts – components whose absence is enough to bring an entire production line to a standstill.
It is precisely these parts that pose major challenges for purchasing, planning, and warehouse organizations in mechanical engineering – and at the same time represent a key lever for customer satisfaction and competitive differentiation.
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